Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

-The cost (FREE for the contiguous United States) and the duration of shipping are indicated at checkout.

-Orders for rocks and stones under $20 are exceptions and will not be shipped for free. Please contact us for a shipping quote for such orders.

 

Local delivery

Free local delivery is available for orders over $1000 within 30 miles of the city of Evanston, IL For orders under $1000, we may ship them according to this policy or deliver them locally. We will notify you if we decide to ship them locally.

Deliveries are made from 8 am to 7 pm, seven days a week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees and duration and inspect the item before it leaves the store with our free local pickup program at 900 Chicago Ave Ste 102 Evanston, IL 60202. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 - 6 pm. seven days a week. Please have your order confirmation email with you when you come.

International Shipping

We now ship orders to international buyers. We do not offer free shipping to international addresses. You will see the calculated cost of shipment in the product page and in the cart. Free shipping is only available within the continental United States.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rocks and Gems is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@lajward.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

 

Please visit our refund policy here @ https://lajward.com/policies/refund-policy.