Enjoy a FREE Shipping Policy!
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
-The cost (FREE for the contiguous United States) and the duration of shipping are indicated at checkout.
-Orders for rocks and stones under $20 are exceptions and will not be shipped for free. Please contact us for a shipping quote for such orders.
Local delivery
Free local delivery is available for orders over $1000 within 30 miles of the city of Evanston, IL For orders under $1000, we may ship them according to this policy or deliver them locally. We will notify you if we decide to ship them locally.
Deliveries are made from 8 am to 7 pm, seven days a week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees and duration and inspect the item before it leaves the store with our free local pickup program at 900 Chicago Ave Ste 102 Evanston, IL 60202. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 - 6 pm. seven days a week. Please have your order confirmation email with you when you come.
International Shipping
We now ship orders to international buyers. We do not offer free shipping to international addresses. You will see the calculated cost of shipment in the product page and in the cart. Free shipping is only available within the continental United States.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rocks and Gems is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@lajward.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please visit our refund policy here @ https://lajward.com/policies/refund-policy.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same exact condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@lajward.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@lajward.com.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as rings and other special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be either provided a store credit or refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking fee
We may, at our own discretion, charge a maximum of 15% restocking fee on the items returned due to customer remorse.
